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Understand the business and human consequences of the role of the technician.

Stakeholder

A stakeholder is a person or persons who will/may be affected either positively or negatively as a direct result of an action taken by another individual or process.

Examples of stakeholders for a job performed by a technician could be:

• The user - Losing valuable files.
• The users supervisor - User not able to complete a job.
• The customers - Disadvantaged or prevented from a service.
• Share holders - Confidential information revealed or sales reduced.

In many situations there are the stakeholders and those responsible for the initial action. Many actions will cause knock effects that should be considered before work begins.

Communication when on the job.

ALWAYS

1. Tell them what you are going to do.
2. Tell them what you are doing.
3. Tell them what you have done.

'Them' being all the stakeholders

 

Consider general and corporate law.

• Data protection.
• Confidentiality.
• Liability and risk management. - Duty of care.
• Security responsibilities both technical and physical.
• Network policy and terms of use.

 

Equal Opportunities & Accessibility

Disabilities when working with PCs can be divided into four categories.

1. Visual
• Visual impairment including blindness means impairment in vision that, even with correction, adversely affects a student's educational performance. The term includes both partial sight, blindness and colour blindness.
2. Hearing
• Hearing impairment whether permanent or fluctuating, that adversely affects an individuals ability.
3. Motor
• Motor refers to the use & coordination of muscles to achieve a goal. Can be gross motor; fine motor.
1. Fine motor skills - The development and use of small muscles coordination to perform activities. This most often refers to the hands.
2. Gross motor skills - The development and use of large muscles such as trunk and legs to perform activities.
4. Cognitive
• Relating to the developmental area surrounding thinking skills. Includes how to receive, process, analyze and understand information.

Risk awareness and assessment - Occupational Health and Safety.

Risks are all about us and many go un-noticed until an 'accident' occurs. In the eyes of the law there are very few accidents. The law says we all have a duty of care to reduce risks and thereby reduce the incidences of accidents.

This chart will help you assess your working environment and once the risk level is identified you should take whatever precautions deemed necessary to reduce the risk to an acceptable level, usually a 5 or 6.

Risk assessment documents from the UK Health and Safety Executive

Further Reading

Explanatory Notes to Special Educational Needs And Disability Act 2001

Links to disability resources relating to PCs

Example of an organizations special needs accessibility.

Guidelines to Windows Accessibility settings.

Apple.com - Outline their accessibility features.